Our claims advocates are highly experienced at managing claims of varying complexity and contention, drawing on years of expertise to work towards a positive outcome for you. We offer: 

• Strategic and technical advice
• Engage with specialist resources where appropriate from our network of trusted partners
• Ongoing support from the initial claims notice through to settlement
• Share with you our recommendations and insights to mitigate future losses.  

While our insurance claims advocacy team will work with you on a customised plan for your claims process, it generally comprises three key stages. 

1. 1. Evaluation
      Our team will assess your claim, assign you to the most appropriate advocate and map out a plan of action for facilitating a desirable outcome
   2. Facilitation
      We then begin the process of negotiating a resolution, addressing your concerns and planning responses to any potential roadblocks that may pop up in the process. We will also seek specialist advice from our wide network of trusted partners as needed.
   3. Reflection
      After the claim has been settled we will provide you with detailed advice about potential policy gaps and conditions to be addressed to ensure that you have mitigated future risks as much as possible.